Products & Online Store
ONLINE STORE TERMS
By making a purchase on the Hoop Sparx website, you are agreeing that you are over 18 and will not use our products for any illegal or unauthorised purpose.
All online courses and video downloads are for your sole use only and must not be shared or published.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
All orders will receive a confirmation of purchase email within 10 minutes. Check your spam folder if you don’t see it in your inbox.
- Vouchers: Email with PDF voucher in 1-24 hours.
- Hula hoops & merchandise: Dispatch within 3 business days.
Hoop Sparx want to get the highest quality services and products to you as soon as possible. In the unlikely event we cannot meet our usual dispatch time we will advise you. If this does occur, you will be given the opportunity to:
- order an alternative;
- have the product sent as soon as it becomes available; or
- cancel the order.
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we will notify you by contacting the e-mail and/or phone number provided at the time the order was made.
Hula hooping, dance and associated rigorous exercises may place stress on your body and carry with them the risk of physical injury. By purchasing Hoop Sparx products, you assume this risk and agree that Hoop Sparx and its partners, directors, contractors and staff will not be in any way liable for injuries sustained through the use of Hoop Sparx Products.
PRODUCT RETURNS POLICY
Take care of your hula hoop! The tape will last longer if you hoop on grass or other soft surfaces. Be gentle when you coil down your travel hoop (check out the video on the product page) and be mindful not to fold or kink it. Dance hoops are a little less fragile but it is still important not to lean too hard on them or they will not only become an oval, the plastic will eventually snap.
Faulty or damaged?
If your product is faulty or damaged, please contact firstname.lastname@example.org within 30 days of receiving it and provide images depicting the issue. So long as it is a product fault that is not caused by misuse, we will either fix it, replace it or provide a refund.
Cost of repair for wear and tear will be calculated on a case-by-case basis.
Returns on faulty/damaged products
Once a return has been verified and approved:
- you will receive notification via email and be provided with the option of repair, replacement or refund
- your item must be sent back to us within 30 days of you receiving it. We will not accept returns for hoops that been scuffed or damaged from use.
- the postage cost of returning a product is at Hoop Sparx’s expense.
Once the product has been returned, we will action the repair, replacement or refund within 2 business days.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate purchase and contact information for all purchases made on the Hoop Sparx website.
PRODUCT DEPICTION & AVAILABILITY
We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your device’s display of any colour will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us.
We reserve the right to discontinue any product at any time.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
MODIFICATIONS TO SERVICES AND PRICES
Prices for our products and services are subject to change without notice.
We reserve the right at any time to modify or discontinue a product or service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.