By using this website and/or purchasing a product/service from Hoop Sparx you agree to the below.
In plain language:
- Tickets, class passes and/or deposits are 100% NON refundable.
- Workshop and retreat tickets are transferable (re-sellable) to another user if the workshop or retreat has sold-out or upon agreement from Hoop Sparx in writing for a $20.00 AUD administrative fee.
- All workshop, roving, performing, incursion, school and party bookings require a 50% non-refundable deposit (or PO number) to secure the booking.
- Cancellation fees apply for all bookings (more details on this below).
- Late fees apply to overdue invoices.
- Special conditions apply when COVID-19 public health and safety measures warrant an event to be cancelled or postponed.
- Use of this site constitutes your agreement to the terms outlined below.
This website is operated by Hoop Sparx. Throughout the site, the terms “we”, “us” and “our” refer to Hoop Sparx. Hoop Sparx offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Hoop Class & Retreat Bookings
Payment is required in full, in advance to secure your place.
Class passes are valid at all Hoop Sparx classes within the term they were purchased only.
Class passes are non-refundable and non-transferable.
In exceptional circumstances, transfers between terms or between people will be considered on a case by case basis.
Retreat bookings are non-refundable. Retreat bookings are transferable between people for a $20 administration fee if the retreat has sold out or upon agreement from Hoop Sparx in writing.
Hoop Workshop Bookings
Bookings for all hula hoop workshops, including (but not exclusive to) Holiday Programs, Hooptopia, Hoop Dance, Hoopercise and Team Building; must be made in writing.
Bookings will be confirmed in writing, will require a 50% non-refundable deposit to be paid upon invoice (or a PO number to be supplied), with the balance invoiced following the delivery of the session with a due date 2 weeks after the session has been delivered. Cancellation fees are outlined in the Cancellation section below.
Bookings for all parties including (but not exclusive to) Kids Parties, Hen’s Parties, Birthday Parties; must be made in writing.
Bookings will be confirmed when a 50% non-refundable deposit is received.
The balance of the payment is due, upon invoicing, within 2 weeks following the delivery of the session.
Bookings for all roving and stage performances must be made in writing.
Bookings will be confirmed in writing, will require a 50% non-refundable deposit to be paid upon invoice (or a PO number supplied), with the final balance invoiced following the delivery of the performance with the due date 2 weeks after the performance has been delivered. Cancellation fees are outlined in the Cancellation section below.
Payment is required in full, in advance.
The date and location will be arranged on an individual basis and confirmed in writing.
Private lessons are non-refundable and non-transferable.
In exceptional circumstances, transfers between people will be considered on a case by case basis and will incur a $20 administrative fee.
Health & Wellbeing
Fit to hoop
All forms of dance, hooping and associated exercise may place stress on the body and carry with them the possible risk of physical injury. Hoop Sparx and it’s instructors shall not be liable for injuries sustained during Hoop Sparx classes and workshops. It is up to the individual to ensure they are fit to participate in the session and have any pre-existing injuries or health conditions cleared by a medical practitioner before attending the session.
Hoop Sparx will not be held liable for any losses or damage to personal property.
Hoop Sparx participants are encouraged to take care of their well-being. To ensure maximum enjoyment:
- Wear comfortable/no shoes
- Wear comfortable clothes with no tassels or dangly bits that could get caught in/disrupt the hoop e.g. leggings and t-shirt
- Remove jewellery and keep earrings to studs
Food and drink
- Bring water to stay hydrated
- Keep snacks light before class
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Cancellation, returns and refunds
Where a deposit has been paid that exceeds the cancellation fee outlined below, the balance will be refunded to the client and the remainder of the invoice voided.
Where a deposit has been paid that is less than the cancellation fee outlined below, the client must pay the balance of the cancellation fee and the remainder of the invoice thereafter will be voided.
Where no deposit has been paid and a PO number supplied, the client must pay the cancellation fee upon invoice.
- Where a party/private/community group booking must be cancelled due to COVID-19 restrictions, no cancellation fee will be charged and the deposit will be refunded in full.
- Where a corporate/council booking must be cancelled due to COVID-19 restrictions, no cancellation fee will be charged and the deposit will not be refunded. Corporate and council clients are encouraged to postpone the booking for a future event.
Class passes & retreat bookings are non-refundable and non-transferable.
In exceptional circumstances, transfers between terms or between people will be considered on a case-by-case basis.
Private lessons are non-refundable and non-transferable.
In exceptional circumstances, transfers between people will be considered on a case-by-case basis.
Private lessons can only be postponed 3+ days prior to the booking and the amount paid is non-refundable.
Hoop Away Retreat is non-refundable. Transfers between people will only be granted in exceptional circumstances or once the retreat has sold out.
Party deposits are non-refundable and non-transferable.
Where a party is cancelled less than 3 days prior to the booking, an additional $50 cancellation fee will be charged.
Hula hoops: see Product Returns Policy
Workshops, Hooptopia, Performance (roving and stage): Deposits are non-refundable and non-transferable. Where a performance/workshop/playspace is cancelled 15-21 days prior to the booking, a $50 cancellation fee will be charged. Where a performance/workshop/playspace is cancelled 10-14 days prior to a booking, a $150 cancellation fee will be charged. Where a performance/workshop/playspace is cancelled within 0-9 days prior to a booking, the full amount of the booking will be charged.
Performer Cancellations: In the unlikely event the entertainer must cancel due to unforeseen circumstances, you will be notified as soon as possible. We will endeavour to find a replacement. Then, if necessary, reschedule, or provide full refund, whichever is in accordance with your preference.
Late fees will be applied to invoices that are 30+ days overdue. If an invoice is 30 days overdue, you will receive an email reminder giving you 72 hours to make a payment. If the payment is not made within that time, a late fee will be applied to the invoice and the invoice will continue to increase by that amount every week until the invoice is paid. The late fee will be either $5+GST per week or 0.08% (whichever is higher). This is to cover teh additional administrative time required to follow up the payment and/or the employment of a debt collector.
Products or Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Product Returns Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Before ordering products please read and understand our Terms of Service.
Hoop Sparx want to get the highest quality services and products to you as soon as possible. In the unlikely event we cannot meet your our usual dispatch time we will advise you. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the product sent as soon as it becomes available or 3) to cancel the order.
All prices quoted are in AUD.
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
Accuracy of billing and account information
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Product Returns Policy.
Debt Collection Policy
If an invoice is not paid on time, Hoop Sparx will:
- Contact you with a friendly reminder via email and/or phone
- Send you an overdue payment reminder
- Send a final notice
- Send a formal letter of demand
- Engage a debt collection agency to collect outstanding monies including a late fee to cover the cost incurred in debt collection.
Modifications to service and prices
Prices for our products and services are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Product Returns Policy
Take care of your hula hoop! The tape will last longer if you hoop on grass or other soft surfaces. Be gentle when you coil down your travel hoop and be mindful not to fold or kink it. Dance hoops are a little less fragile but it is still important not to lean too hard on them or they will not only become an oval, the plastic will eventually snap.
If you believe the hoop itself is faulty or damaged then please contact us within 30 days of receiving it.
Faulty or damaged?
If your hoop is faulty or damaged, please contact email@example.com within 30 days of receiving it and, so long as it is a product fault not caused by misuse, we will send it to the Hoop Doctor or replace it.
Otherwise, cost of repair for wear and tear will be calculated on a case by case basis.
What are the details?
Your item must be sent back to us within 30 days of you receiving it. We will not accept returns for hoops that been scuffed or damaged from use.
The cost of returning the hoop for refund is at the buyer’s expense.
Once your return has been verified based on the terms of this policy, you will receive notification via email on the status of your refund request and return payment will be arranged.
Hoop Sparx is bound by the Privacy Act 1988 (Crh).
In simple terms:
When you place an order we collect your name, e-mail address, contact number and mailing address information. We may use it to contact you for marketing purposes. You can opt out of this at any time by unsubscribing.
We do not collect or have access to your credit card data.
From time-to-time, Hoop Sparx activities may be photographed or filmed. No image or footage will be used without written permission from you.
Your personal information
We may occasionally hire other companies to provide services on our behalf, including, but not limited to, handling customer support enquiries, processing transactions or customer freight shipping.
Those companies will be permitted to obtain only the personal information they need to deliver the service.
Hoop Sparx takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
User comments, feedback and other submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Accuracy, completeness and timeliness of information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Errors, inaccuracies and omissions
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Disclaimer of warranties; limitation of liability
Hoop Sparx holds Public Liability Insurance and all Hoop Sparx activities are covered under the Hoop Sparx policy.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Hoop Sparx, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
You agree to indemnify, defend and hold harmless Hoop Sparx and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the State Laws in Victoria and Federal Australian Law.
Changes to Terms of Service
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Please direct questions about the Terms of Service to firstname.lastname@example.org.